Legal
Privacy Policy
Last updated: April 06, 2026
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register for an account, place an order, subscribe to our newsletter, or contact us. This information may include your name, email address, phone number, shipping address, billing information, and payment details. We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and browsing behavior.
2. How We Use Your Information
We use the information we collect to process and fulfill your orders, manage your account, communicate with you about promotions and updates, improve our website and services, prevent fraud and enhance security, comply with legal obligations, and personalize your shopping experience. We will never sell your personal information to third parties.
3. Information Sharing
We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us. We may also disclose information when required by law or to protect our rights.
4. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmission, secure payment processing through certified gateways, regular security audits and vulnerability assessments, and restricted access to personal data on a need-to-know basis. While we strive to protect your information, no method of transmission over the internet is 100% secure.
5. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. Essential cookies are necessary for the website to function properly, while analytics and marketing cookies are optional.
6. Your Rights
You have the right to access, correct, update, or request deletion of your personal information at any time. You may also opt out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly. To exercise any of these rights, please contact our customer service team.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, for legitimate business purposes, or to resolve disputes. When your data is no longer needed, it will be securely deleted or anonymized.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@edenejewellery.com or through our WhatsApp channel. Our team is available Monday to Saturday, 10:00 AM - 6:00 PM WIB.